Field operations platform: as-is and in production
Key decision: to be written.
How the process worked before, what changed, and how the product runs today.
Case being writtenI go deep on the problem, so we can ship with what we still don't know.
Each case separates three things: what the brief said, what I decided at the time, and what I think today.
Cases
Halcyon DME Ops: from a fragile spreadsheet to a tracked order
Build around the deleted: form inserted: order.
A small medical-supply distributor runs every order through one fragile Excel file. I framed the problem, compared three approaches, picked one and prototyped it in 72 hours.
Read the caseBefore and after the trial
Key decision: to be written.
What the team believed going into a trial, what the trial showed, and what changed after.
Case being writtenFrom a legacy point of sale to a web subscription product
Key decision: to be written.
Re-engineering a desktop point-of-sale system into a web product sold by subscription.
Case being written